Frequently Asked Questions to Sarah Lou Crafts.
Do You Offer Your Products Wholesale?
I do offer the Notebook Journals, Cord Bracelets, Pawprint Pictures and Wind Spinners as wholesale bulk orders. Please contact me for a catalogue and price list.
Is your packaging eco-friendly?
Yes it is. I am conscious of using recyclable and sustainable packaging for my products.
*The packing boxes are made from recycled cardboard and are recyclable.
*I also try to re-use boxes that I receive through the post myself, so occasionally you may see some slight wear and tear to your packaging but I am sure you will understand this in no way affects the quality of your carefully wrapped handmade items inside.
*The tissue paper is non-bleached and also recyclable.
*I also use shredded card packing that is reused from items I have received in the post.
I do not charge you for packing costs, just postage.
Do You Accept Returns?
I accept returns and exchanges within 30 days of purchase and you are responsible for return postage costs. If you need to amend or cancel your order please contact me within 24 hours as I do try to dispatch orders the next business working day.
How do I care for my handmade product?
Care instructions are shown on each of the listings and I will also include a care label in your package. Although most of my crochet items can be machined washed at 30⁰C (86⁰F), I recommend hand-washing and dry flat for all my crochet items to ensure the life of your handmade garment.
Why does the colour look different when my item arrived?
I try to photograph each item in natural daylight but please be aware that colours may be slightly different in person to how it appears on your screen due to varying PC, laptop and phone screen settings.
Do You Offer Custom Orders?
I love working with customers to create their perfect gift idea. I welcome custom requests, so if you have an idea, please contact me and we can work together to make it a reality.
What Countries Do You Ship To?
I send to the UK and Worldwide, except mainland Europe or Northern Ireland due to the EU GPSR.
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If you have a question that is not answered here, please do get in contact and I will be happy to help.
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Free from AI. This post and all posts on the Sarah Lou Crafts blog are written by me from my own rambling thoughts and are typed by hand. Thank you for reading.