Frequently Asked Questions to Sarah Lou Crafts.

Do You Offer Your Products Wholesale?
I do offer the Notebook Journals, Cord Bracelets, Pawprint Pictures and Wind Spinners as wholesale bult orders. Please contact me for a catalogue and price list. 

Is your packaging eco-friendly?
Yes it is. I am conscious of using recyclable and sustainable packaging for my products.
*The packing boxes are made from recycled cardboard and are recyclable.
*I also try to re-use boxes that I receive through the post myself, so occasionally you may see some slight wear and tear to your packaging but I am sure you will understand this in no way affects the quality of your carefully wrapped handmade items inside.
*The tissue paper is non-bleached and also recyclable.
*I also use shredded card packing that is reused from items I have received in the post.

I do not charge you for packing costs, just postage. 

Do You Accept Returns?
I accept returns and exchanges within 30 days of purchase and you are responsible for return postage costs. If you need to amend or cancel your order please contact me within 24 hours as I do try to dispatch orders the next business working day. 

How do I care for my handmade product?
Care instructions are shown on each of the listings and I will also include a care label in your package. Although most of my crochet items can be machined washed at 30C (86F), I recommend hand-washing and dry flat for all my crochet items to ensure the life of your handmade garment. 

Why does the colour look different when my item arrived?
I try to photography each item in natural daylight but please be aware that colours may be slightly different in person to how it appears on your screen due to varying PC, laptop and phone screen settings.

What Countries Do You Ship To?
Due to the EU General Product Safety Regulations I can no longer send to Europe or Northern Ireland at this time.

I am able to send orders to UK (ex. NI) and World Zones 1, 2 & 3. This includes, Australia, New Zealand, Canada and the USA.