Shipping Countries: United Kingdom (UK)
Ready to ship in 1-3 business days
Shipping Policy
1. Order Processing:
1.1 Once you place an order, it will be processed within 1-2 business days. Business days exclude weekends and public holidays.
1.2 Please note that custom/personalised items have a longer processing time - please see individual product listings for current lead times.
1.3 We will send you an email confirmation with your order details, including the estimated delivery date, once your order is processed.
2. Shipping Methods and delivery time:
2.1 We offer the following shipping methods for deliveries within the United Kingdom:
- Standard Shipping: Royal Mail Tracked 48 - Estimated delivery within 2-4 business days.
- Express Shipping: Royal Mail Tracked 24 - Estimated delivery within 1-3 business days.
2.2. Please note that delivery times are estimated and may vary due to factors beyond our control, such as weather conditions and carrier delays.
2.3. We currently do not offer international shipping. Delivery is limited to addresses within the United Kingdom.
3. Shipping Charges:
3.1. Shipping is charged at a Flat Rate of £3.00 for Standard Shipping and £4.00 for Express Shipping
3.2. We may offer free shipping promotions for eligible orders. The terms and conditions of such promotions will be clearly communicated on our website.
4.Tracking:
4.1. Once your order is shipped, we will provide you with a tracking number and a link to track your package's progress.
4.2. You can use the tracking information to monitor the status of your shipment on the carrier's website.
5.Order Modifications and Cancellations:
5.1. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be modified or canceled.
6. Undeliverable Packages:
6.1. In case a package is deemed undeliverable due to incorrect or incomplete address information provided by the customer, the customer will be responsible for any additional shipping charges incurred for re-shipping or re-routing the package.
7. Damaged or Lost Packages:
7.1. We take great care in packing and shipping your orders. However, if your package arrives damaged or is lost during transit, please contact our customer support team immediately. We will work with the carrier to resolve the issue and provide a suitable resolution.
Customs and Duties:
8.1. For orders shipped within the United Kingdom, no customs fees or duties apply.
9. Contact Information:
9.1. If you have any questions or concerns about our shipping policy, please contact our customer support team: - Email: hello[at]mollyandflorence.co.uk
10. Policy Updates:
10.1. We reserve the right to modify or update this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.
By placing an order with us, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Shipping Policy.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello[at]mollyandflorence.co.uk.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You as the buyer are responsible for return postage costs and any loss in value if an item isn't returned in original condition.
You can always contact us for any return question at hello[at]mollyandflorence.co.uk
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us
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