Shipping Countries: United Kingdom (UK)

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Ready to ship in 3-5 business days

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Shipping Policy

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I try and ship all items within three working days of receiving payment. If I can't do this for any reason I will announce it on my shop front or email you directly.

I use a reliable courier and Royal Mail.

I would hate my ceramics to get broken in transit so I make sure that all my parcels are very well packaged.  I use a combination or recycled materials and reused packaging.  Your items will come gift wrapped.

If you could quote a 'safe place' on your order for the courier to leave the parcel that would be great. 

Any customs charges will be your responsibility.

Please feel free to contact me with any questions you may have.

Please also note that ...... 

I, Juliet Myers, am the data-controller of your personal information as it relates to my shop Absolutely Clay Pottery on the Buy Indie site.

When you place an order from me, I will receive your name, delivery address, telephone number and email address from Buy Indie in order to process your order. I will only use these details to process and deliver your order or to deal with any queries you have related to that order

The only circumstances in which I will share your data are in processing your Buy Indie order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Buy Indie to comply with my obligations.
• With mail delivery companies or couriers in order to fulfil your order.
• To comply with any legal or tax obligations that I have.

I will only retain your details for as long as necessary and in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time, I will delete your data from my records.

You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.

Thank you for reading. 

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Refund Policy

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You have 14 days, from receipt, to notify Absolutely Clay if you wish to cancel your order or exchange an item.

Any personalised items are not refundable.

The buyer is responsible for return postage costs and any loss in value of the item, if an item isn't returned in original condition.