Shipping Countries: United Kingdom (UK), United States (US)

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Ready to ship in 3-4 weeks from United Kingdom (UK)

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Shipping Policy

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I only ship to UK, IOM, Channel Is and mainland US addresses. Shipping is £3.45 per order to UK and various carriers are used depending on size of item and destination. I always try and use the most reliable system on each occasion. If tracking is available I will notify the customer of details so they can follow its progress.

OOAK GIFTS PRIVACY POLICY
I Sue Nam am the data-controller of your personal information as it relates to my shop Ooak Gifts on Buy Indie.

When you place an order from me, I will receive your name, delivery address, telephone number and email address from Buy Indie in order to process your order. I will only use these details to process and deliver your order or to deal with any queries you have related to that order.

The only circumstances in which I will share your data are in processing your Buy Indie order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Buy Indie to comply with my obligations.
• With mail delivery companies or couriers in order to fulfill your order.
• To comply with any legal or tax obligations that I have.

I will only retain your details for as long as necessary and in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time, I will delete your data from my records.

You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.

This privacy policy only relates to Ooak Gifts. It does not relate to the practices of third parties over whom I have no control notably Buy Indie and Stripe (payment processing). These organisations have their own privacy policies which can be found at the following links:

Buy Indie https://buyindie.co.uk/privacy-and-cookies/
Stripe https://stripe.com/gb/privacy
policy updated 13/5/23

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Refund Policy

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Non-personalised items can be returned for refund or exchange within 14 days of delivery. Goods must be returned in saleable condition in original packaging. You are responsible for return postage costs. Please obtain a proof of posting certificate at least. No refund will be issued until returned item(s) have been received and checked. No refund will be made if goods have been misused and any instructions not followed.
Returns may only be permitted for personalised items if they are not fit for purpose.

Postage costs for returned items are not refundable.
Return address: Laurel Cottage, Coleford, GL16 7QR, UK
Please also see Buy Indie Return Policy