Ready to ship in 1-3 business days from United Kingdom (UK)

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Shipping Policy

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I aim to get items into the post within 3 working days, if not sooner. To keep costs down I will usually post out Royal Mail 2nd class, smaller items may go 1st class.

I recycle packaging I have received where possible, so if you are sending a gift direct to the recipient and would like unused packaging, please let me know.

Obviously, things will take longer at busy seasonal times of the year, they might also be affected by weather conditions and any industrial action, so please leave enough time for items to arrive.

Privacy Policy

In compliance with the General Data Protection Regulations (GDPR), the Policy below describes how and when I collect, use and share the information you provide when you purchase an item from me or contact me through Buy Indie.
This Policy does not apply to any of the third parties that I do not own, manage or control, including Buy Indie or any third-party services you access through that site.
When you purchase from me I collect the information required to fulfil your order, this includes your username, name, address, items ordered and payment amount details (I do not have access to, nor hold any of your personal financial information such as your credit or debit card, this information is collected and stored via the Stripe Payment system which are outside of my control)
The information I collect is required only for me to fulfil your order. In fulfilling your order, I use a third party to arrange delivery of your items with The Royal Mail Postal Services via the Post Office.
I may also be required to share your information with Buy Indie to settle disputes, or to provide customer support;
I do not share your information with any other third parties, nor retain it outside of Buy Indie and Royal Mail.
I am required by law to hold the information I collect from you for at least 5 years after I have submitted my Annual Self-Assessment Tax Return in line with HM Revenue Customs and Excise, Inland Revenue Regulations.
The Information I am required to collect, hold and share is so that I can: -
• Fulfil your order, settle disputes, or to provide customer support;
• comply with my legal obligation as required by HM Government, Inland Revenue; and Compliance with Buy Indie and Stripe Policy and Terms of Use. I use your information as necessary to comply with my obligations under those Policies and Terms of Use.
Information about my customers is important to my business and I only share your personal information for very limited and specific reasons as follows: -
• Buy Indie. I share information with these sites as necessary to provide you my services and comply with my obligations under their Terms of Use.
• Trust Third Parties that provide postal services (Royal Mail). I share your personal name and address and email to this third party, but only to the extent necessary (i.e. deliver your goods)
• Compliance with laws. I may collect, use, retain, and share your information if I am required to by law or for a legal process: (a) e.g. respond to legal process or to government request; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
I retain your personal information only for as long as necessary to fulfil your order as described in this Policy. I am also required to retain this information to comply with my legal and regulatory obligations, I generally keep your data for a period of 6 years as required by HM Revenue and Customs.
Your Rights
If you live in certain countries, including the EU, you have a number of rights in relation to your personal information. While most of these rights apply generally, certain rights apply only in certain circumstances. These are outlined below: -
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. I will generally delete your personal information upon request (except where I am required to retain for legal reasons e.g. Tax requirements)
• Object. You can object to my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them (I do not currently use your information for marketing purposes). In such cases, I will delete your personal information unless I have legitimate grounds to continue using that information e.g. if it is needed for legal reasons.
• Complain. If you live in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Trish Thurland, am the data controller of your personal information. If you have any questions or concerns, you may contact me via the contact me button or via my email [email protected]

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Refund Policy

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Please message me within 14 days if you wish to return an item and I will contact you asap.

I want you to be happy with your purchases so if there are any problems, please message me in the first instance so I can try and rectify them.

The item needs to be returned in the original packing within 30 days, I am happy to refund or replace it.

If the item arrives damaged in the post, please get in touch and where possible I will send a replacement upon return of the damaged item and will refund postage costs.

Most of my items are one-offs, so if that is the case, a replacement may need to be made if supplies are available, fabrics are often seasonal as are yarn colours/types. If I am not able to replace a damaged item then I will happily refund.

The utmost care is taken when items are packaged and I will ensure there is enough packaging so items, hopefully, don't get damaged in the post.

Personalised/Commissioned orders can not be refunded unless faulty.

Address:-
72 Cambrian Road
Walton Cardiff
Tewkesbury
Glos
GL20 7RP